Why updating trac is important
Posted: Sun Jul 01, 2007 7:44 pm
Hi all,
The problem with trac 0.10 is it doesn't send you reminders or replies when somebody does respond to your bug. This makes it difficult for the user to know that somebody did respond to his bug & now its turn. For e.g. http://dev.deluge-torrent.org/ticket/382 . Now markybob did the right thing by first asking the user (in this case, me) and after finding no response from me closing the thread/bug-report. There is difference of 2 days which in the right circumstances are more than enough to see & respond the bug but alas due to trac failure couldn't do so. I dunno how many useful bug-reports had to be closed for this & its not that the developers should send a mail or something. Its the BTS (Bug Tracking System) which should send a reply as & when its written (provided the user has given the details).
The problem with trac 0.10 is it doesn't send you reminders or replies when somebody does respond to your bug. This makes it difficult for the user to know that somebody did respond to his bug & now its turn. For e.g. http://dev.deluge-torrent.org/ticket/382 . Now markybob did the right thing by first asking the user (in this case, me) and after finding no response from me closing the thread/bug-report. There is difference of 2 days which in the right circumstances are more than enough to see & respond the bug but alas due to trac failure couldn't do so. I dunno how many useful bug-reports had to be closed for this & its not that the developers should send a mail or something. Its the BTS (Bug Tracking System) which should send a reply as & when its written (provided the user has given the details).